Frequently Asked Questions

Overview

What is 18K gold-plated jewelry?

  • 18K gold-plated jewelry features a thin layer of 18K gold applied over a base metal, such as brass or stainless steel, using electroplating. This provides the appearance of solid gold at a more affordable price.
Is 18K gold-plated jewelry hypoallergenic?
    • While 18K gold plating itself is generally safe for sensitive skin, the base metal may vary. For hypoallergenic options, choose jewelry that is plated over stainless steel or another hypoallergenic base.
    Will 18K gold-plated jewelry tarnish?
    • 18K gold plating is designed to resist tarnishing. The base metal beneath the plating may with time if exposed to harsh conditions. Proper care can minimize this.
    Can I shower or swim with 18K gold-plated jewelry?
    • It is not recommended to wear 18K gold-plated jewelry while showering, swimming, or engaging in activities that involve moisture. Excessive exposure to water can cause wearing of the gold plating.
    How should I care for my 18K gold-plated jewelry?
    • To maintain the beauty of your 18K gold-plated jewelry, clean it gently with a soft, dry cloth. Store it in a cool, dry place and avoid contact with water, lotions, and chemicals. Remove jewelry before swimming or exercising.
    How long does 18K gold plating last?
    • The longevity of 18K gold plating can vary depending on wear and care. Typically, it lasts from 9 months to a few years. To extend its lifespan, avoid exposing your jewelry to harsh chemicals, perfumes, or excessive moisture.

      Ordering & Shipping

      How can I place an order?

      • You can place an order directly through our website & Instagram. For any help with ordering, please feel free to contact us.
      What payment methods do you accept?
      • We accept major credit/debit cards, Paytm, UPI, Phone Pay, Google Pay. 
      Do you offer cash on delivery (COD)?
      • Yes, we offer COD.
      What are your shipping charges?
      • You can enjoy free shipping for orders above ₹999. Shipping charges are fixed at ₹80 for orders of ₹999 below.
      How long will it take to receive my order?
      • Orders typically take 1-2 business days to process and once order has been dispatched from our warehouse our standard delivery time is 3-5 business days to deliver, depending on your location. International shipping may take longer. Please note - order to J&K, military addresses, rural addresses require two or more additional days to deliver. The delivery time may vary based on your location and the selected shipping method.

      Returns, Exchanges & Refunds

      What is your return policy?

      • We do not accept returns unless your purchased item is defective provided you have unboxing video to verify damage on product.
      How do I initiate a return or exchange?
      • Please contact our customer service team within 2 days of receiving your order to initiate the return process. We'll provide further instructions.
      Can I get a refund?
      • Refunds are issued once we receive the returned item and verify its condition. Shipping fees are non-refundable.
      What if my item arrives damaged or defective?
      • If you receive a damaged or defective item, please reach out to our customer service for resolution. All products are tested before packing and processing, but they may get damaged while in transit hence it is advisable to have an unboxing video of the delivery.
       
      We're Glad You found us!
         Team Glitz Studio